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. . You can call it the silent treatment, being frozen out, or stonewalling ...
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Some clients get an error when attempting to unzip the file on Windows machines: "The destination path is too long" or "File path too long"
Windows has a known issue when unzipping files. This error is caused when you use Windows Explorer or WinZip to extract files and it encounters a file path that exceeds the maximum character limit.
To resolve this problem, please use the free alternate unzipping tool called: 7-Zip, that can handle long file paths.
IMPORTANT: After installing 7-zip, RIGHT CLICK on the zipped file, then click "7-Zip".
The free 7-Zip software will avoid this "file path too long" error and allow you to unzip the files easily.